All  rights  reserved  - ELL srl - p.iva: 08494100962

TERMS and CONDITIONS:

 

The term “ELL” or “us” or “we” refers to our company ELL s.r.l. 

The term “you” refers to the user or viewer of our website.

 

We do not represent or warrant that the information on our web site is accurate, complete, or current. This includes pricing and availability information. We reserve the right to correct any errors or omissions, and to change or update information at any time without prior notice.

 

Please note, If you are unsure of your size, we recommend buying a ring sizer or check it with a printable online sizer before purchasing a ring as resizing charges is 20 euro plus shipping cost at your charge. Is not possible to resize a stone ring.

 

For bespoke orders we require a payment in advice in order to confirm your order and cannot start work until this has been received.Payment can be made by wire transfer or paypal ( +5% on the total ). Goods remain the property of ELL s.r.l. until paid for in full.

 

This website contains material which is owned by or licensed to us. This material includes, the design, layout, pictures, look, appearance and graphics. Any unauthorized reproduction is prohibited.

PRIVACY POLICY:

 

ELL s.r.l (“We”) is committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

 

Cookies

Our website uses cookies to distinguish you from other users of our website, as almost all websites do. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer/mobile phone if you agree. Cookies contain information that is transferred to your computer’s hard drive.

Our cookies help us:

• Make our website work as you’d expect

• Save you having to login every time you visit the site

• Remember your settings during and between visits

• Improve the speed/security of the site

• Continuously improve our website for you

• Make our marketing more efficient (ultimately helping us to offer the service we do at the price we do)

 

We do not use cookies to:

• Collect any personally identifiable information (without your express permission)

• Collect any sensitive information (without your express permission)

• Pass data to advertising networks

• Pass personally identifiable data to third parties

• Pay sales commissions

 

Granting us permission to use cookies

If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.

 

More about our Cookies:

 

Website Function Cookies

We use cookies to make our website work including:

 

• Making our shopping basket and checkout work

• Determining if you are logged in or not

• Remembering your search settings

 

 

**There is no way to prevent these cookies being set other than to not use our site.

 

Third party functions

Our site, like most websites, includes functionality provided by third parties. A common example is an embedded YouTube video or Instagram feed. Disabling these cookies will likely break the functions offered by these third parties.

 

Anonymous Visitor Statistics Cookies

We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn’t working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These so called ‘analytics’ programs also tell us if , on an anonymous basis, how people reached this site (e.g. from a search engine) and whether they have been here before helping us to put more money into developing our services for you instead of marketing spend.

 

Turning Cookies Off

You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies (Learn how here). Doing so however will likely limit the functionality of our’s and a large proportion of the world’s websites as cookies are a standard part of most modern websites

 

It may be that you concerns around cookies relate to so called “spyware”. Rather than switching off cookies in your browser you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive. Learn more about managing cookies with antispyware software.

RETURNS and REFUNDS:

 

We are happy to accept returns if you are not satisfied with your purchase.

Items can be returned for a store credit, an exchange, or for a full refund. All items must be returned unworn and in their original condition.

Please note that all custom made jewels are final sale and can not be exchanged or returned for a refund.

Please note that all resized items are final sale and can not be exchanged or returned for a refund.

Please note that shipping and handling fees are non refundable as well

If you would like to request a return, please contact us within 7 days of receiving your order. Once we have received your returned item and can insure that the item has been unworn and in its original condition, we will issue you a full refund, excluding the original shipping and handling fees. 

 

If you have any questions or concerns please feel free to contact us either by email, info@ellsilver.it